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FAQ

General Questions

Are you a factory or trading company?

We have a factory located in Taizhou City. We have many cooperative factories, among which Jingmao is our 100% holding factory.

Can you make customized products?

Yes, we mainly make customized products. We develop and produce products based on drawings or samples provided by customers.

What is the production capacity of your company?

We have a factory with a monthly production capacity of 500,000 pcs.

What is the payment method?

When quoting, we will confirm the transaction method with you, FOB, ClF, or other methods. When mass production, we usually pay 30% advance payment first and then pay the balance before delivering the goods. Most of our payment methods are T/T, of course, L/C can also be accepted.

How soon can we get a reply after we send you an inquiry

In working days, we will reply to you within 12 hours after receiving the inquiry.

About Sales

Can l print my custom logo on packaging?

Most products are neutral packing. You can contact our sales for a specific price if you need a logo or custom packaging.

Can we do print on the products?

Yes, you can. We could offer various printing ways.

Can we get a free samples?

Yes, you can. Samples are free but the freight for express is on the buyer’s account.

What is your delivery date?

Custom products: Generally, it will take 15 – 20 days after receiving your advance payment. The specific delivery time depends on the items and the quantity of your order.

How to deliver goods to customers?

Usually, we ship by sea, because we are in Taizhou, and we are not far from Ningbo Port, so it is very convenient to export by sea. Of course, if the customer’s cargo is urgent, we can also transport it by air. Ningbo Airport and Shanghai International Airport are very close to us.

About after-sale

How do you control the quality?

We will make samples before mass production after the samples are approved, we will start mass production. Do 100% inspection during the production process; then conduct random inspections before packaging; take pictures after packaging, and provide them to customers again for inspection and filing.

If any quality problem, how can you settle it for us?

If any breakage or defect products were found, you must take pictures from the original carton. All the claims must be presented within 7 working days after discharging the container. This date is subject to the container’s arrival time. We will advise you to certify the claimby third party. We will try our best to provide you with a satisfactory solution according to the actual situation.

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